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Multiple attempts on first ignition are completely normal. The gas line needs to purge any air before propane reaches the burner consistently. After the first successful use, ignition becomes much more reliable.

This is expected behavior. At low temperatures and during startup, you'll often see a more orange/yellow tint to the flame as the burner and surrounding components are still cold. As the oven heats up and combustion stabilizes, the flame shifts to a cleaner blue. This simply reflects the burner reaching its optimal operating temperature and air-fuel mixture — nothing to be concerned about.

This can happen during initial use, especially in the first few firings. Ensure the tank valve is fully open and operate the oven in a location protected from wind. The flame can blow out if it's windy outside, especially if the burner is set to mid or low. If the flame continues to go out after a few more uses, contact our support team at (866) 792-7789 or support@festapizzaco.com. Most customers find this resolves on its own after the oven has been seasoned with a couple of heat cycles.

This is a known phenomenon, particularly with ovens stored outdoors. Moisture can collect inside the thermometer glass due to temperature differentials between day and night. In nearly all cases, this dissipates completely once the oven reaches operating temperature and the heat drives the moisture out. Run the oven through a full heat cycle and you should see it clear up. If condensation persists after several uses, contact us and we'll make it right.

Start the stone rotation first by pressing the button between the two knobs. Then ignite the top burner (right knob) first — push in the knob to engage the auto-spark ignitor, turn to High, and hold for about 10 seconds until the flame is stable. Then repeat with the left knob for the bottom burner. If a burner doesn't ignite within 5 seconds, turn the knob to OFF and wait 5 minutes before trying again.

Check these possible causes and solutions:

• Empty tank — Check gas level
• No battery — Add 1 AA battery to the igniter chamber
• Clogged burner — Clean the burner ports
• Faulty igniter — Try manual lighting (see manual lighting instructions)
• Igniter not sparking — Replace the battery or clean the electrode tip
• Igniter tip too far from burner — Adjust the tip closer to the burner
• Loose wire — Reconnect the ground wire

If you're still having trouble, contact support at (866) 792-7789.

A weak or yellow flame typically indicates an air/gas imbalance, a dirty burner, or low gas pressure. Clean the burner ports, check that the regulator is properly connected, and ensure the propane tank has adequate fuel. Note that the bottom burner flame naturally changes from blue to yellow/orange after about 2 minutes — this is normal.

Check for these issues:

• No power — Verify the AC adapter is plugged in or batteries are installed
• Dead batteries — Replace the 4 AA batteries
• Obstructed tray — Clear any debris around the turntable
• Motor button — Press the stone rotation button (located between the two burner knobs)

As a temporary workaround, manually rotate the pizza every 20–30 seconds until the issue is resolved.

Common causes and solutions:

• Under-floured dough — Use more flour or semolina on the peel and dough
• Cold stone — Ensure the stone is fully preheated before cooking
• Wet toppings — Pat down wet toppings and avoid adding sauce to thin spots
• Unseasoned screen — Season the screen to build up a non-stick coating
• Timing — Don't place pizza on the screen until you're ready to cook. You can also take the pizza off the screen midway through cooking and let it finish directly on the stone.

Like all cordierite stones, the pizza stone can crack from thermal shock — cold or wet dough contacting a hot stone, liquid on a hot stone, or cleaning with water or soap. Never pour water on a hot stone, and always let it cool and dry fully before storing or covering the oven.

The stone is covered by a separate 1-year limited warranty against manufacturing defects — for example, cracking during initial seasoning or the first several uses, or fractures that start from the interior of the stone rather than an edge. Cracks from thermal shock, water contact, impact, or normal wear are not covered.

If you believe your stone has a manufacturing defect, contact support@festapizzaco.com or (866) 792-7789 with proof of purchase, roughly how many times the oven has been used, and what happened leading up to the damage.

This is typically caused by wind, low gas flow, or blocked vents. Use a wind guard or reposition the oven to a more sheltered location. Check that the gas valve is fully open and that all air paths are clear. If the issue persists, contact support at (866) 792-7789.

Check for wind exposure and use a wind break if needed. Make sure both burners are set to high during preheat. Allow more preheat time — reaching 750°F+ may take longer in cold or windy conditions. Ensure the minimum ambient operating temperature of 14°F (–10°C) is met.

If the auto-spark igniter isn't working:

1. Prepare a flame source — Use a long-reach match, grill lighter, or the provided matchstick holder
2. Light the bottom burner first — Insert the lit match through the front opening toward the bottom burner (left side). Slowly turn on gas using the "BOT" knob
3. Light the top burner — Once the bottom burner is lit, slowly turn on the "TOP" knob. The top burner should ignite from the bottom burner's flame — no additional flame source needed

Warning: Never attempt to light the top burner directly. If you smell gas at any point, shut off the gas supply immediately and ventilate the area.

The battery may be dead or incorrectly installed. Replace the AA battery in the ignition module, ensuring correct polarity. Also check that the ignitor wire is properly connected.

Rotate the pizza and adjust top and bottom burners for balanced heat. If using the rotating stone, ensure it is spinning properly. Uneven heat can also result from not preheating long enough.

The oven reaches up to 1000°F (538°C), ideal for Neapolitan-style pizza and other high-heat cooking.

Bake time depends on your dough, toppings, and oven temperature. Typical times by style:

• Neapolitan-style pizzas: 1–2 minutes
• New York–style pizzas: 3–4 minutes
• Detroit (pan)–style pizzas: 10–12 minutes

Yes. The oven features a rotating 16" cordierite stone which promotes even heat distribution and consistent results.

Absolutely! It's great for baking bread, roasting vegetables, cooking meats, and even desserts.

The Festa Pizza Oven includes several unique features:

• Two independently controlled burners (above and below the stone)
• A rotating 16" cordierite stone for even cooking
• Spacious enough to cook large New York–style pizzas
• Built-in temperature gauge calibrated to read the temperature of the oven and stone accurately between 750–850°F
• The essentials bundle includes a pizza screen, essential for beginners to have success
• Can be fueled by natural gas with a NG conversion kit

The oven features two independently controlled burners (above and below the stone) for faster heating and precision temperature adjustments during baking.

The oven measures approximately 21.25 inches in diameter × 15 inches in height, ideal for patios, balconies, and outdoor kitchens.

It weighs approximately 44.75 lbs (20.3 kg) and is easy to move.

The oven typically heats to 750°F in about 15 minutes with both burners set to high and an outdoor temperature of 75°F. Preheat time will vary depending on burner settings and surrounding temperature conditions.

It is essential to keep the pizza stone rotating when the bottom burner is ignited. Failure to do so can result in uneven heating and inconsistent cooking temperatures across the stone surface.

The temperature gauge has three zones:

• Green Zone (750–850°F): Target range — the gauge gives the most accurate combined reading of oven air and stone temperature here.
• Red Zone: The gauge may overestimate the actual stone temperature.
• Blue Zone: The gauge may underestimate the stone's true temperature.

For best accuracy, use an infrared thermometer (laser temp gun) to measure the stone surface directly.

Here are the ideal temperatures and cook times by pizza style:

| Style | Temperature | Cook Time | |---|---|---| | Neapolitan | 850–950°F | 60–90 seconds | | New York | 750–850°F | 3–5 minutes | | Thin Crust (Tavern) | 550–650°F | 5–7 minutes | | Sicilian / Detroit | 500–600°F | 10–15 minutes | | Chicago Deep Dish | 425–475°F | 25–35 minutes |

Look for a visible flame radiating near the left side of the pizza rail guard inside the oven. Unlike the blue flame on the top burner, the bottom flame will change from blue to yellow/orange after about 2 minutes, making it easier to identify.

Never use water on a hot stone — it can crack. Do not soak or use soap on the stone at any time. After the stone has cooled completely, use a dry brush or gentle scraper to remove debris. For deep cleaning, heat the oven to maximum temperature to burn off baked-on residue.

| Feature | Specification | |---|---| | Model | FPO-BB5000 | | Gas Type | Propane (LPG) | | Top Burner | Cast Iron, 16,500 BTU/HR | | Bottom Burner | Stainless Steel, 3,200 BTU/HR | | Max Temperature | 950°F (500°C) | | Cooking Capacity | Up to 16" pizzas | | Dimensions | 21.25" × 22" × 15.25" | | Weight | 44.75 lbs (20.3 kg) | | Min Clearance | 36" all sides | | Min Ambient Temp | 14°F (–10°C) |

The rotating stone can be powered by the included AC adapter (120V/60Hz) or 4 AA batteries.

Main burner: 4.84KW (16,500 BTU). Max output: 4.84KW (16,500 BTU). Mid setting: approximately 2.42KW (8,250 BTU). The dual-burner system provides powerful, controllable heat.

The oven body, 16" pizza stone, pizza screen, pizza peel, pizza cutter, support feet, gas regulator, AC adapter, and user manual are all included.

A 20 lb (9 kg) LPG propane tank and AA batteries are not included. You will need to purchase these separately before your first use.

The oven runs on liquid propane gas but can be converted to natural gas with the appropriate conversion kit.

No. This oven is for outdoor use only, unless professionally installed with proper ventilation and code compliance.

Assembly takes approximately 10–15 minutes. You'll attach 3 support feet, install the pizza peel handle, insert an AA battery into the igniter, connect the AC adapter (or install 4 AA batteries for portable use), attach the two control knobs, and place the pizza stone on the turntable.

When facing the front of the oven, install the knob labeled "Bot" (bottom burner) on the left side, and the knob labeled "Top" (top burner) on the right side.

Insert the power adapter by aligning the electric prongs on the output connector with the holes on the oven's input port. Apply gentle pressure to fully connect the DC plug, then turn the plug clockwise to secure it to the oven.

Minimum clearances: 36 inches from the sides, 36 inches from the front and back. The oven must be placed in a well-ventilated outdoor area, open on at least two sides. Never use the oven indoors, in a garage, under a porch roof, in a shed, or any enclosed space.

Use only a standard 20 lb propane cylinder equipped with an OPD (Overfill Protection Device) and a QCC1 connection type. The cylinder must be stored outdoors, upright, and in a well-ventilated area. Never expose it to heat above 120°F. Always turn off the propane supply when the oven is not in use. If storing the oven indoors, detach and leave the cylinder outdoors.

Use a soapy water solution on all gas connections. Apply the solution and look for bubbles — bubbles indicate a leak. Never test with a flame. Check for leaks every time you disconnect and reconnect a gas fitting. If you smell gas at any time, immediately shut off the valve, move away from the oven, and ventilate the area.

Turn the oven upside down on a padded surface and use the supplied screws to attach the four support feet to the base of the oven.

No. Do not operate the oven in high winds as flames may escape or blow out, creating a safety hazard. Move the oven to a sheltered location or wait for calmer conditions.

Keep children and pets away, avoid flammable materials nearby, use heat-resistant gloves when handling hot components, never leave the oven unattended while lit, and always operate outdoors with proper clearance.

No. Applying water to a hot oven can cause burns or damage the oven components. Always allow the oven to cool naturally after use.

Using the oven indoors or in enclosed spaces can cause dangerous carbon monoxide buildup. The Festa oven is for outdoor use only — always operate in a well-ventilated area.

Yes. After cooling:

• Remove and clean the stone with a wire brush
• Remove the stone wheel for easy access to vacuum or wipe the firebox

Yes, but we don't recommend it. Storing the oven indoors will lengthen its life. If you store or leave it outdoors, use a Festa weatherproof cover (sold separately) — damage from weather exposure without a protective cover is not covered by the warranty, and neither is paint chipping, fading, or discoloration from sun, rain, snow, or normal weather exposure. Corrosion and rust are also excluded, as is damage from salt air, sea spray, chlorine, or proximity to pools, hot tubs, or coastal environments.

After the oven has completely cooled:

1. Remove the pizza stone and turntable
2. Use a shop vacuum or hand vacuum to clean out crumbs and debris from the bottom
3. Wipe down exterior surfaces with a damp cloth — avoid abrasive cleaners

Remove the pizza stone and turntable for access. Inspect the burner for clogs, soot, grease buildup, or rust. Check that the flame ports (small holes along the burner tube) are clear and not blocked. Clean the igniter tip by wiping with a dry cloth to remove soot or carbon buildup. If corroded, gently scrub with fine-grit sandpaper. Visit festapizzaco.com/support for a step-by-step video tutorial.

1. Wash and dry — Gently wash with warm water and mild soap, rinse, and dry completely
2. Apply oil — Use a high-smoke-point oil (canola, vegetable, or grapeseed) and apply a thin, even coating to both sides with a silicone brush or paper towel
3. Bake — Preheat oven to 450–500°F, place the screen on the rack for 30–45 minutes until it darkens slightly, then let it cool inside the oven
4. Repeat — For improved non-stick performance, repeat the process 2–3 times. The screen will naturally darken and become more non-stick with continued use.

Whenever possible, store the oven indoors or in a dry, sheltered area. For winter or long-term storage, disconnect and store propane cylinders safely outdoors. Use a fitted Festa weatherproof cover for outdoor protection (available at festapizzaco.com/accessories). Keep the oven out of reach of children.

Seasoning prevents pizza dough from sticking during baking and improves the non-stick surface over time, giving you better results and easier cleanup.

Use high-smoke point oil such as canola, vegetable, or grape seed oil. Apply a thin layer and bake at 450°F for about 30 minutes.

Wipe down with a damp cloth. Avoid abrasive cleaners that could damage the finish.

The Festa Oven carries a 3-year limited warranty covering defects in materials and workmanship under normal residential use.

• Purchased directly from Festa Pizza Co.: automatically registered for the full 3-year coverage
• Purchased from an authorized retailer: register within 60 days of purchase, otherwise coverage is limited to 1 year

Some components carry a shorter term regardless of registration status:

• Cordierite pizza stone — separate 1-year limited warranty
• Paint and finish — 1 year
• Rotating motor and drive mechanism — 1 year (after that, a replacement motor is available for purchase)

Accessories and hard goods (peels, tools, covers, bakeware) carry a 1-year limited warranty. Apparel and soft goods are not covered by the limited warranty — they're covered only under the 30-day return policy.

Products sold or fulfilled by unauthorized retailers or third-party sellers, including unauthorized marketplace listings and resellers, are not eligible for warranty coverage. See our full warranty policy for details.

Yes, for one (1) year from the date of original purchase, regardless of registration status. Paint/finish coverage applies to defects in factory application — bubbling, peeling in sheets, uneven coating, or improper adhesion at the time of manufacture. Festa reviews each claim and may offer touch-up, partial repair, panel replacement, or store credit.

Not covered: chipping, fading, discoloration, or wear from normal heat cycling and use; sun, rain, snow, or other weather exposure (including use without a protective cover); scraping or impact from utensils, tools, or other objects; cleaning with abrasive or non-approved products; and proximity to salt air, chlorine, or coastal environments.

Festa sells touch-up paint for cosmetic chips, fading, or wear at any time, whether or not the oven is still within its coverage period.

The rotating motor and drive mechanism are covered for one (1) year from the date of original purchase — shorter than the oven's 3-year term, and regardless of registration status. After the first year, Festa makes a replacement motor available for purchase, but full-unit repair or replacement for motor issues is not covered.

Important exclusion: motor failure, burnout, or drive mechanism damage caused by debris, food residue, or obstruction in the drive shaft or rotating mechanism is treated as a maintenance issue and is never covered — including within the first year. Keep the drive area clear of crumbs and residue.

Yes. Festa accessories and hard goods — pizza peels, tools, covers, and bakeware such as the Detroit-style pizza pan — carry a 1-year limited warranty against defects in materials and workmanship from the date of original purchase. Festa will repair, replace, or issue store credit for a defective item at its discretion.

Not covered: normal wear and tear, scratches, discoloration, or damage from impact, dropping, misuse, improper cleaning, or exposure to weather, salt air, or coastal environments. Accessories purchased from unauthorized retailers or third-party sellers are not eligible for coverage.

No. Apparel and soft goods — aprons, hats, and similar items — are not covered by the limited warranty. They are covered only under the return policy: returns within 30 days of receipt, provided the item is unworn, unwashed, and in its original condition.

Only if the seller is an authorized Festa retailer. The limited warranty applies to ovens, accessories, and hard goods purchased new from Festa Pizza Co. directly or from an authorized retailer. Products sold or fulfilled by unauthorized retailers or third-party sellers — including unauthorized marketplace listings and resellers — are not eligible for warranty coverage, and they are also non-returnable.

Authorized-retailer purchases should be registered within 60 days to keep the full 3-year oven coverage; otherwise coverage is limited to 1 year.

Festa's policies are governed by the laws of the State of Utah.

Covered (3-year limited warranty, defects in materials and workmanship under normal residential use):

• Oven body and housing
• Burners and burner assembly
• Rotating motor and drive mechanism (1-year limitation — see below)
• Cordierite pizza stone (separate 1-year limited warranty)
• Temperature gauge
• Ignition system and gas control valves

Shorter coverage terms, regardless of registration status:

• Cordierite pizza stone — 1 year
• Paint and finish — 1 year (factory application defects such as bubbling, peeling in sheets, uneven coating, or improper adhesion)
• Rotating motor and drive mechanism — 1 year; after that, Festa makes a replacement motor available for purchase, but full-unit repair or replacement for motor issues is not covered

Not covered:

• Misuse, abuse, negligence, or improper maintenance
• Commercial or non-residential use
• Unauthorized repairs or modifications
• Improper installation or non-approved gas conversions
• Normal wear and tear or cosmetic changes (discoloration, minor scratches, etc.)
• Damage from weather exposure without a protective cover
• Damage from salt air, sea spray, chlorine, or proximity to swimming pools, hot tubs, or coastal environments
• Corrosion or rust
• Motor failure, burnout, or drive damage from debris, food residue, or obstruction in the drive shaft or rotating mechanism — treated as a maintenance issue and excluded regardless of how long the oven has been owned, including within the first year
• Use of non-approved fuels or accessories
• Paint chipping, fading, discoloration, or wear from normal use, weather, or handling
• Products purchased from unauthorized retailers or third-party sellers

You have 30 days after receiving your item to request a return. Items must be in the same condition you received them — unused, unfired, unassembled, unworn, with tags, in the original packaging — and include proof of purchase. Contact support@festapizzaco.com before sending anything back; items sent without prior authorization will not be accepted. A 5% restocking fee applies to change-of-mind returns and is deducted from your refund. The fee does not apply if the item arrived damaged, defective, or was sent in error. Original shipping charges are non-refundable.

Customers are responsible for return shipping unless the item arrived damaged, defective, or was sent in error — in those cases, Festa covers return shipping and no restocking fee applies. You can use your own carrier or request a prepaid label (the label cost will be deducted from your refund). Original shipping charges are non-refundable. A 5% restocking fee applies to change-of-mind returns, deducted from your refund. Return instructions vary by item and shipping method, including freight-shipped ovens, and are provided based on your specific order.

The following items are non-returnable:

• Ovens, pizza stones, or accessories that have been used, fired, seasoned, or assembled
• Apparel or soft goods (aprons, hats, etc.) that have been worn or washed
• Custom or personalized items
• Perishable goods (e.g., dough kits or other food products, if applicable to your order)
• Sale items, clearance/final sale items, or gift cards
• Products purchased from unauthorized retailers or third-party sellers not authorized by Festa Pizza Co., including unauthorized marketplace listings and resellers

If you're unsure, contact support@festapizzaco.com before starting a return.

The fastest way to get a replacement is to return your item and place a new order once your return is accepted. Contact support@festapizzaco.com to start the return process.

Once your return is received and inspected, you'll be notified. If approved, refunds are issued to your original payment method within 10 business days. Processing times may vary by bank or card issuer. If more than 15 business days have passed since approval, contact support@festapizzaco.com.

Yes — a 5% restocking fee applies to change-of-mind returns and is deducted from your refund. It does not apply if the item arrived damaged, defective, or was sent in error. Original shipping charges are non-refundable, and if you request a prepaid return label the label cost is also deducted from your refund.

Yes. Orders of $300 or more ship free via standard ground delivery within the contiguous United States. Every Festa oven and oven bundle qualifies, so all ovens ship free — on an oven order that free ground freight is a $54 value Festa covers for you. Orders under $300 ship from $4.99, calculated by weight at checkout. Expedited shipping is available at checkout and is not included in free shipping.

Orders are processed within 1–3 business days after payment. Orders placed on weekends or holidays begin processing the next business day. Shipping options:

• Standard Shipping: 3–7 business days — FREE on orders of $300 or more; from $4.99 based on weight on orders under $300
• Expedited Shipping: 2–3 business days (calculated at checkout)

Free shipping applies to standard ground delivery within the contiguous United States. On oven orders, that free ground freight is a $54 value Festa covers.

Delivery times are estimates and may vary due to carrier delays, weather, or high order volume.

Festa is not currently shipping to international destinations. Domestic shipping only (United States).

Festa primarily ships with UPS, FedEx, and USPS. Carrier selection may vary depending on delivery location and shipping method.

Once your order ships, you'll receive an email with a tracking number and link. You can also track your order through your Festa Pizza Co. account if you created one at checkout.

No, Festa does not ship to P.O. Boxes or APO/FPO addresses.

Inspect your order upon delivery and contact us within 7 days of delivery at support@festapizzaco.com or (866) 792-7789 if your item is lost, defective, damaged, or incorrect. In these cases Festa covers return shipping, no restocking fee applies, and return instructions specific to your order are provided when you contact us. A claim may be filed with the shipping carrier with a replacement or refund issued as appropriate. If a delivery fails due to an incorrect address or refusal, the customer may be responsible for reshipping fees.

If you purchased directly from Festa Pizza Co., your oven is automatically registered — no action needed.

If you purchased from an authorized retailer, register online with proof of purchase at festapizzaco.com/support. An account with Festa Pizza Co. is required: you'll need to log in to an existing account or create a new one before completing registration.

• Register within 60 days of purchase to keep the full 3-year limited coverage
• Retail purchases not registered within 60 days are limited to 1 year from the date of purchase
• Registering a product intended for commercial or non-residential use does not extend or affect the warranty term — commercial use remains excluded either way

Note: the cordierite pizza stone, the paint/finish, and the rotating motor and drive mechanism each carry a separate 1-year limited warranty regardless of registration status.

Orders are processed within 1–3 business days after payment is received. You will receive a shipping confirmation email with tracking information once your order ships.

Yes, but it's easy to overcome. With a few uses, you'll be making pizzeria-quality pies in no time. Visit our recipes and tutorials for guidance.

The following are included:

• Pizza peel
• Pizza screen
• Pizza cutter
• AC adapter

The Festa oven offers high quality at a reasonable price. With the average household eating pizza 3 times a month, the oven could pay for itself in under a year. It's built to last and easy to repair, making it a smart long-term investment.

The rotating stone can be powered two ways: using the included AC adapter (120V/60Hz), or by installing 4 AA alkaline batteries in the battery compartment below the oven. The battery option gives you portability for off-grid use. A separate single AA battery is needed for the auto-spark igniter.

Festa Fornaios (pronounced fohr-NIGH-yoh) is Festa's loyalty program with purpose. "Fornaio" is the Italian word for baker. Here's how it works:

• Earn points on every purchase
• Redeem points for discounts on future purchases
• Get a personalized referral code to share with friends and family
• When someone uses your code to purchase a Festa oven or accessories, you earn additional points redeemable for exclusive merch, ingredients, and accessories through the Festa Marketplace

The program is about more than rewards — it's about hosting gatherings ("Festas"), teaching friends and family to make pizza, and passing on the joy of home-crafted pizza. Join at festapizzaco.com/pages/festa-fornaios.

Festa Inviatos (pronounced en-vee-AH-toh, meaning "representative" in Italian) is Festa's ambassador and collaboration program for passionate Instagram creators. As an Inviato, you might:

• Create Instagram reels featuring your pizza process
• Share lifestyle content using Festa products
• Host pizza nights or community gatherings
• Organize local pop-up experiences
• Collaborate on seasonal campaigns

Benefits include: deeper brand partnerships (not just one-off posts), access to exclusive products and experiences, features across Festa platforms, and connection with a community of like-minded creators.

Apply at: mediakit.swey.biz/brand/festa-pizza Questions: inviatos@festapizzaco.com

Email support@festapizzaco.com or call (866) 792-7789. Mailing address: P.O. Box 843, South Salt Lake, UT 84115. Our team is happy to help with any questions.